Terms of Use
Thank you for choosing our online shop service for purchasing the “ARMONIA” carnet. The Service is provided by TURISMO TORINO E PROVINCIA S.C.R.L., located at VIA MARIA VITTORIA 19, TORINO (TO) (hereinafter referred to as “the Company”) through technological systems provided by Pensativa s.a.s., acting as Data Processor.
By accessing the platform shop.turismotorino.org, the user accepts and agrees to comply with these Terms and Conditions of Use. Please read carefully.
Acceptance of Terms and Conditions of Use
By completing the registration process and clicking the "REGISTER" button, you (the user) declare that you have read, understood, and accepted the Terms and Conditions of Use of the Service described below. If you do not accept these conditions, you are not authorized to access the Service. Completing registration and clicking "REGISTER" acknowledges that this contract is valid as any signed agreement.
Description of the Service
The Company provides the service of purchasing the “ARMONIA” carnet through the digital platform as follows:
- via the dedicated website www.armoniatorino.it the user accesses shop.turismotorino.org and buys “Armonia”;
- after registration and payment, the user can access their reserved area to book desired concerts directly on the platform, without the option to choose seating or sector.
Security
The Company guarantees the security of the IT system used for the performance of the service, including transmission, reception, storage, and sharing of all related documentation.
Use of the Service
By accepting these Terms and Conditions, you agree not to use the Service for fraudulent, illegal, offensive, or abusive purposes, or in any way that could harm the Company, its activities, reputation, employees, other users, devices, or any third party. The Company may suspend or terminate the Service in case of misuse.
Monitoring the Service
The Company has the right to monitor the Service and disclose information regarding its use for legitimate reasons, including compliance with laws, optimizing service management, and protecting itself and its customers. The Company may cooperate with legal authorities in investigations.
Service Modifications
The Company reserves the right to modify or suspend, temporarily or permanently, any part of the Service, including fees, with or without notice. The Company is not liable for any damages due to such changes.
Termination
Without notice, the Company may terminate these Terms and suspend Service access at its sole discretion, including for misuse or violation of Terms.
Privacy Protection
The privacy policy explains how the Company collects and protects personal data. By using the Service, you consent to the Company processing your data according to its privacy policy.
Minors
It is possible to purchase an “ARMONIA” carnet for a minor; the purchase must be made by the person legally responsible for the minor.
Indemnity
The user agrees to indemnify and hold harmless the Company from all claims, damages, losses, costs, and expenses arising from the use of the Service or violation of Terms.
General Information
The Company may change these Terms at any time; changes are effective upon publication. Continued use of the Service after changes constitutes acceptance.
These Terms are governed by Italian law and disputes will be subject to Italian courts.
Privacy Policy
Pursuant to Regulation (EU) 2016/679 (“GDPR”) and Legislative Decree 30 June 2003, n. 196 and subsequent amendments, the Company informs users that it will process personal data related to the purchase of the “ARMONIA” carnet (the “Service”).
Data Controllers
The Data Controllers are Turismo Torino E Provincia S.C.R.L., based in via Maria Vittoria 19, Torino (TO) (hereafter “the Company”) and the Entities participating in the “ARMONIA” project, members of Associazione Sistema Musica with agreements with the Company.
What information is collected
The Company collects personal identification information and other data related to the Service, such as:
- personal data like name, email, phone number provided during registration, purchase, and booking on www.armoniatorino.it, used to provide the Service;
- transaction data including payment details and history.
Data will be shared with Entities issuing tickets for the chosen shows, who act as independent Data Controllers.
How data is collected
Data is collected by:
- information provided by users during registration, purchase, or interaction;
- data collected automatically during Service use;
- data obtained from third parties.
Data is processed in digital and paper formats.
How data is used
Data may be used to:
- execute orders and manage user accounts;
- improve user experience and service quality;
- respond to user inquiries;
- communicate service updates;
- ensure network security;
- investigate or prevent illegal activities or breaches;
- provide requested services and support.
The Company may share data with credit agencies to prevent fraud.
Online monitoring
The Company may collect and store browsing data (IP addresses, browser types, pages accessed, dates and times).
Anonymous and aggregated information
For site management and statistics, some data is collected anonymously and aggregated to identify trends and monitor performance. Security software is used to detect unauthorized attempts.
Cookies
The websites of Turismo Torino e Provincia and Sistema Musica use cookies.
Privacy of children
If the carnet is purchased for a minor, data of the legal guardian who makes the purchase is required, not the minor’s data.
Legal bases
Data processing is based on:
- contractual obligations or pre-contractual measures;
- legitimate interests;
- legal obligations.
Data protection and security
The Company implements appropriate security measures to protect personal information.
Data retention
Personal data is retained as long as necessary to fulfill the purposes (duration of the carnet validity) and up to 10 years after for legal compliance and defense.
Recipients
Data (only essential data) is shared with:
- internal and external data processors;
- entities required by law;
- authorized individuals within the Company.
Rights of the data subject
You may exercise your rights (access, rectification, deletion, limitation, portability, opposition, absence of automated decisions) under GDPR articles 15–22, file complaints with the Garante, and revoke consent when applicable.
Contact information
For privacy questions or to exercise rights, contact the Data Protection Officer at [email protected] or the ticket-issuing Entities as per their privacy policies.
Supervisory authority contact
To file complaints or concerns, contact the Italian Data Protection Authority at www.garanteprivacy.it.